Shipping Information

Shipping service provider

We ship our products climate-neutrally with the shipping service provider DHL GoGreen. Shipping takes place exclusively to Germany.

Shipping

Shipping costs €4.99 (including VAT). Delivery is free for orders over €100. We ship only within Germany.

Delivery time

If no delivery time is specified for the respective goods in the online shop, the delivery time for goods in stock is approx . 3-6 days .

Dhipment tracking

As soon as the package leaves our warehouse, you will receive an email from DHL with the tracking number. You can track the delivery status of your shipment at any time using the following link: https://www.dhl.de/de/privatkunden/dhl-versandstracking.html

Returns

Would you like to return a product? You can find all the information about this on this page: palopa-pets.com/policies/refund-policy .

Are there any questions left?

You can find more answers to important questions in our FAQ . You are also welcome to contact our customer service using our contact form .