Refund policy

The customer has a statutory right of cancellation, about which he is informed below.

(1) Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier

- have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly; or
- has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately; or
- you have taken possession of the last partial consignment or the last item, if you have ordered goods that are delivered in several partial consignments or items.

To exercise the right to cancel, you must inform us (LÄSSIG GmbH, Im Riemen 32, 64832 Babenhausen, Germany, Phone: +49 6073 74489 300, Email: service@palopa-pets.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You can use the sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

(2) Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

(3) Exclusion of the right of cancellation
Unless PALOPA and the customer have agreed otherwise, the right of cancellation does not apply to the following contracts in accordance with Section 312g (2) BGB:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer;
- Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- Contracts for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- Contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence;
- Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
- Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

(4) Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to us: LÄSSIG GmbH, Im Riemen 32, 64832 Babenhausen, phone: +49 6073 74489 300, e-mail: service@palopa-pets.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate.